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At Penetrator we like to ensure that our customers are 110% happy, but understand there may be a rare occasion that they are not. As such, we have enlisted the help from the ACCC and Fair Trading QLD for the following returns policy in accordance with the guidelines. We are not required by law to provide a refund or replacement if you change your mind or make an incorrect size choice. You can ask for a replacement or refund if the problem with the product is major or defective by nature. Products intended for return must be in brand new, unused condition. We cannot refund products which have been used or damaged in any way. Refunds will be provided in the same form as your original payment, less a restocking fee of $45AUD. Refunds do not include postage costs.

We may take into account how much time has passed since you bought the product & the following factors:

Type of product + How our consumers are likely to use the product The length of time for which it is reasonable for the product to be used The amount of use it could reasonably be expected to tolerate before the failure becomes noticeable.

What is a major problem? A product or good has a major problem when:

It is unsafe It is significantly different from the sample or description It doesn’t do what the business said it would, or what you asked for and can’t easily be fixed It has a problem that would have stopped someone from buying it if they’d known about it

Exceptions to repair, replacement or refund: A business may refuse to give you a free repair, replacement or refund if:

You simply changed your mind You misused the product in any way that contributed to the problem You asked for a product against the advice of the business or were unclear about what you wanted A problem with a service was completely outside of the business’ control.

Customers are responsible for returning the product: You do not have to return products in the original packaging in order to get a refund. We suggest you use tracked courier to make sure the goods arrive safely back at HQ. We accept no responsibility or liability for missing goods in the post / courier. We always do our best to make our customers are satisfied with our products.

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